Kolton
200+ stores already joined

CS AND CX WITH
superpowers
ON EVERY CHANNEL.

Agentic customer support and experience for Shopify.More shoppers converted. More tickets resolved.Or you don't pay.

Try 14 days FreeLearn more
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▎ The problem

WHY CUSTOMERS quietly LEAVE.

Customers rarely complain. They just stop replying and buy somewhere else. Four leaks that drain a store every single week:

First reply arriving too late illustration
01 / Latency↗

REPLIES TOO LATE

The average question waits 7 hours. The customer ordered from someone else within 15 minutes.

Fractured inbox across channels illustration
02 / Channels↗

FRACTURED INBOX

WhatsApp, Instagram, email, comments under your ads. Five tabs, zero overview, things slip through.

Fragmented customer data across tools illustration
03 / Off-hours↗

SILENT AT NIGHT

67% of questions land outside business hours. "Is this in stock?" at 11:40pm is a sale by morning, if anyone answers.

Endless back-and-forth quotes and follow-ups illustration
04 / Dead ends↗

THE BOT THAT BLOCKS

A keyword bot answers "where is my order" with a menu. The customer curses at it once and never comes back.

▎ Solution

Kolton AI Agents™

Autonomous AI agents that read your live Shopify catalog, stock and orders, then answer every email, DM and comment like your best salesperson. They resolve order questions, returns and WISMO, upsell, and close orders 24/7 in your tone, and hand the sensitive ones to you.

Founders word

“We spent years building something truly magical for us, and we are happy we can share it with the world.”

Founder
Signature
Founder
Signature
CERTIFIED BUILD
Kolton Agent Engine™
MODEL KAE-1 · BUILD 2026.06 · ZAGREB, HR
▎ Our Story
01 / ORIGIN

BUILT FROM REAL INBOX PAIN

We watched store owners lose sales every night because nobody could answer after hours. And we watched customers yell "human, please" at the chatbots that were supposed to help. Kolton was built to be a third thing: a teammate that answers like you would and never clocks out.

▎ Store Stories
02 / RESULTS

STORES THAT NEVER SLEEP

From first-order stores to high-volume DTC brands, owners wake up to paid orders and resolved tickets instead of piles of missed messages.

▎ Pains

Every missed inquiry has a price.

// MEASURED IN €/YR
FIG. 01§01.1
Apparel store
−2,600€
60 ASKS/MO · CART 54€

60 "is this in stock, will it fit?" questions a month left until tomorrow. A share of those shoppers just buy elsewhere. At a 54€ average cart that is over 2,600€ a year.

FIG. 02§01.2
Skincare brand
−4,800€
18–40% OF TICKETS = WISMO

"Where is my order?" is 18–40% of your tickets. Every one that waits overnight risks a refund, a chargeback, or a one-star review a same-minute answer would have prevented.

FIG. 03§01.3
Home & garden
−3,200€
70% CARTS ABANDONED

70% of carts are abandoned. Often nobody answers the shipping or compatibility question that was the only thing between the shopper and checkout.

NOTE - One recovered booking or order covers months of Kolton.

▎ Thought

“Since we started using Kolton, every customer message gets answered and our ticket load dropped so we focus on what actually matters.”

Roko Matić
Head of CX at Northwind Apparel
Roko Matić
▎ Technology
▎ Trust

Your data and messages stay inside Europe. 

Kolton runs on EU infrastructure and treats your conversations as private business data, not training fuel.

Try 14 days freePrivacy policy

See our privacy policy and DPA Privacy policy

EU hosted
Made in Europe
CASA Tier 2 certified
GDPR compliant
▎ Loved by the best

Used by the best. Because it works.

Store owners who stopped losing sales and started filling their order list with Kolton.

40+
hours saved per month

“Kolton gave me my mornings back. I no longer start the day with 30 unanswered DMs and "where is my order?" emails.”

Ana Marić
Ana Marić
founder, apparel store
Sells
while you work

“Orders come in while I'm at the warehouse. I open my phone, new order, then another.”

Marko Horvat
Marko Horvat
founder, DTC skincare

“Kolton sounds exactly like us. Shoppers think they're talking to our support lead.”

Petra Novak
Petra Novak
ecommerce manager, home & living
Transparent
see every conversation

“I see every message, every tone, every order it touched. Nothing happens behind my back, like having a support rep who reports everything.”

Ivan Perić
Ivan Perić
founder, electronics store
5s
average reply time

“A shopper messages at 11:47 pm, gets an answer at 11:47 pm. In the morning I see a paid order.”

Lana Kovač
Lana Kovač
founder, jewelry brand

“I used to spend half my day typing the same order and returns answers. Now I work on growing the store.”

Sara Babić
Sara Babić
founder, supplements brand
▎ Most liked features

MOST LIKED FEATURES BY STORES AND BRANDS.

Try 14 days free
01 / 07

Daily Brief

Every morning you get a digest of missed inquiries, bookings, and opportunities your Agent caught while you were off.

Good morning, Mark.

You've had 7 new inquiries since you were last active. 3 are waiting for your reply, 2 are booked, and 1 is an upsell opportunity.

Catch me up
02 / 07

Agentic comments

The Agent runs your comments on every network: hides abuse in seconds, answers questions publicly, and takes interested buyers to DMs to close the sale.

New summer collection · genuine leather bags 🌿

instagram · image · 3 comments
View
  • T
    troll_92@troll_92Angry
    2m ago

    Scam, don't buy from them!!

    0
  • Ana Kovač@ana.styleExploringQuestion
    1m ago

    Is this bag still available in brown? 😍

    2Reply
03 / 07K

Copilot

The Agent writes replies alongside you, suggests next steps, and learns from your corrections - like a real assistant.

Weekly review
How many new inquiries do I have this week?
Koltonstandard
Searching inbox·12 new · 7d
Grouping by channel·7 IG · 3 WA · 2 email
Computing SLA·avg 4 min

This week you've had 12 new inquiries - I've already handled 9 myself, and 3 are waiting on your approval. Channel split: 7 Instagram, 3 WhatsApp, 2 email. Average response time is 4 min, 38% faster than last week.

Show me the most valuable one.
Koltonstandard
Reading business profile·Profile loaded · 10 FAQ entries
Searching products·lana_babic · €6,400

Top one is Lana Babić - 80-guest wedding in August. Estimated value ~ €6,400. I sent her available dates and a quote, but I'm holding the draft since you said you always confirm bookings this size yourself.

Ask anything about your inbox...
↑
04 / 07

Agent Customization

Pricing, tone, services, terminology. Your Agent sounds exactly like your brand - nothing generic.

FilipFilipLive
Publish
AgentReplayRulesKnowledgeChannelsReservationsBusinessProductsFollow-upSecurityVersions
System prompt
0 chars
Personality
Custom tone
Identity
Ghost Mode
Work mode
⚡Active
Language
🇬🇧English
05 / 07

Follow Ups

Automatic, polite follow-ups for unanswered inquiries and unpaid invoices, without you keeping track.

FilipFilipLive
Publish
AgentReplayRulesKnowledgeChannelsReservationsBusinessProductsFollow-upNEWSecurityVersions
Follow-ups

Automatic, polite nudges for unanswered inquiries.

TRIGGER
Customer didn't reply after your message
Wait24 hours
1
Step 1 · first reminder
Warm, short ping - leave an open question.
Wait3 days
2
Step 2 · second nudge
Offer concrete help or an alternative.
END
Close the sequence, mark as done
Daily cap
20
Window start
09:00
Window end
20:00
Recent activity
Sent in 7d: 12
Step 1Ivana Marić · €420 quote
Mon · 14:02
Hi Ivana, just checking if you had a chance to look at the quote - let me know if anything's missing?
Step 2Marko Šarić · Aug 17 slot
Tue · 10:30
Hey Marko, Aug 17 is still open - want me to hold it while it lasts?
Step 1Lana Kovač · 80 guests
Tue · 09:14
Hi Lana, the package is still open for Aug 12 - let me know and we'll start prep.
06 / 07

Replay

Replay your Agent on real past conversations and inspect every step - tools, decision, reasoning - before anything goes live.

FilipFilipLive
Publish
AgentReplayRulesKnowledgeChannelsReservationsBusinessProductsFollow-upNEWSecurityVersions
Mia Radić
Mia Radić
IG· 18d
Draft
Ready
0%
Decision
-
Confidence
-
Escalate
-
WhatsAppMessengerInstagramEmail
Studio Aurora
Studio Aurora
online
Replay

Input disabled during replay

07 / 07

Mobile App

Real sync with the web app - every message, contact, and task stays up to date across all your devices, with no double work.

Kolton home screen with the daily message briefList of messages in the Kolton inboxA conversation with an AI-drafted reply
▎ Plans

A plan that pays for itself.

One flat monthly price with AI replies included - no per-resolution fees, no ticket caps. When you use up your included replies, the agent pauses until you upgrade - no surprise charges. Max has no cap.

Free

For trying Kolton, no card required.

$0/month
AI replies / mo: 50
  • –Meta channels
  • –Kolton AI Copilot
  • –Shopify Commerce
  • Private community
  • –All channels
  • –AI comment replies
  • –Cart recovery
  • –Team members
  • –Support manager
  • –Daily store analysis
  • –White-glove service
  • –Dedicated onboarding & agent training
  • –Custom SOP workflows
  • –Dedicated human support managers
  • –Multi-store
Start for free

Starter

For focusing on scale, not chats.

$49 /month
$39/month
$470 billed annually
AI replies / mo: 400
  • Meta channels
  • Kolton AI Copilot
  • Shopify Commerce
  • Private community
  • –All channels
  • –AI comment replies
  • –Cart recovery
  • –Team members
  • –Support manager
  • –Daily store analysis
  • –White-glove service
  • –Dedicated onboarding & agent training
  • –Custom SOP workflows
  • –Dedicated human support managers
  • –Multi-store
Try 14 days free

Pro

For growing businesses.

$249 /month
$187/month
$2,240 billed annually
AI replies / mo: 3,000
  • Meta channels
  • Kolton AI Copilot
  • Shopify Commerce
  • Private community
  • All channels
  • AI comment replies
  • Cart recovery
  • Team members
  • Support manager
  • Daily store analysis
  • –White-glove service
  • –Dedicated onboarding & agent training
  • –Custom SOP workflows
  • –Dedicated human support managers
  • –Multi-store
Try 14 days free

Max

For teams that want it done for them.

$1,197 /month
$778/month
$9,340 billed annually
AI replies / mo: 15,000
  • Meta channels
  • Kolton AI Copilot
  • Shopify Commerce
  • Private community
  • All channels
  • AI comment replies
  • Cart recovery
  • Team members
  • Support manager
  • Daily store analysis
  • White-glove service
  • Dedicated onboarding & agent training
  • Custom SOP workflows
  • Dedicated human support managers
  • Multi-store
Try 14 days free

14-day satisfaction or refund. No lock-in. Read more in Terms of Service.

▎ FAQ

Frequently asked questions

Before the agent goes live, you test it on real past conversations. You see exactly what it would have replied and fix what's off. After that, every change goes into DRAFT. It goes live only when you publish.

It cannot. The agent only does what you switch on. Refunds, discounts and anything outside your RULES always land on your desk, with the full conversation attached. The stories about bots giving 80% discounts happen with tools that have no boundaries. Kolton ships with boundaries built in.

That is what REPLAY is for. Run the agent on your last thousand real messages and read every answer it would have sent, before it talks to a single customer. Turn the complicated cases into RULES it follows or hands straight to you.

Customers hate bots that block the way to a human. Kolton answers in seconds with real stock, prices and order status, and a HUMAN is always one click away with the full context. No menus, no dead ends.

A few HOURS or less. We configure the agent together with you. You don't sit alone in an empty editor.

One recovered ORDER or CART covers a full month of Kolton. If you get 30+ customer messages a month and miss even a few, or your busiest hours are after your team logs off, it pays off.

Yes, at any time. You chat with our COPILOT AI, it proposes a change, you click APPROVE and the agent is updated. No technical knowledge required.

The contract is MONTHLY renewal. You cancel with the notice period from the contract. No extra costs if your invoices are paid.

Yes. The agent needs CHANNEL access to reply. Access is limited to sending and receiving messages, not to account management.

A person doesn't work nights, weekends, or BFCM. MANYCHAT and flow builders send the same scripted message to everyone, with no knowledge of your catalog, stock or orders. KOLTON is built for Shopify: it answers from your live catalog and order data, recovers carts, upsells, and escalates when a human is needed. Works every day, all day, no management required.

Kolton is built only for SHOPIFY stores, so it answers from your live catalog, stock and orders out of the box. It works on public COMMENTS and DMs, not just a web widget or a ticket queue. And the price is FLAT: no per-resolution fee (Gorgias also bills each AI reply as a ticket), no per-outcome charge on customers who walk away (Fin), no per-conversation overage (Tidio).

Data is processed on EU servers in compliance with GDPR. DPA documentation is part of onboarding.

No. One FLAT monthly price with volume included - no per-resolution fees, no ticket counting, no double-billing. Your BFCM bill is the same as your March bill.

Step Away.
It's Time.

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